Refund policy

We want you to be satisfied with your purchase from Bkremer. If you are not completely satisfied with your order, eligible items may be returned in accordance with the policy below.

Please review the following conditions carefully before requesting a return.

30-Day Return Period

We accept eligible returns requested within 30 days of the date your order is delivered.

To be eligible for a return, your item must be in the same condition in which you received it. Items must be unused, unworn, undamaged, and in their original condition, with all original tags, accessories, and packaging included.

Proof of purchase or your order number is required to process a return.

How to Start a Return

To request a return, please contact us at:

Email: info@bkremer.com

Please include your order number, the item(s) you would like to return, and the reason for your return.

Our customer service team will review your request and provide return instructions if your return is eligible.

Please do not send products back without contacting us first. Returns sent without authorization or to an incorrect address may not be accepted or processed.

Return Shipping

Unless the product is defective, damaged upon arrival, or incorrect due to an error on our part, customers are responsible for applicable return shipping costs.

Original shipping charges are non-refundable unless the return is the result of an error on our part.

We recommend using a trackable shipping service when returning an item. Bkremer cannot be responsible for return packages that are lost before they are received.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from the item you ordered, please contact us as soon as possible at info@bkremer.com.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the item

  • Photographs of the packaging when applicable

We will review the issue and provide an appropriate resolution.

If we confirm that the item was damaged, defective, or incorrectly shipped due to our error, we will be responsible for the applicable return shipping costs.

Non-Returnable Items

Returns cannot be accepted for:

  • Items returned more than 30 days after delivery

  • Items that have been used, worn, altered, washed, or damaged after delivery

  • Items missing original tags, accessories, components, or packaging

  • Items that are not in their original condition

  • Gift cards

  • Items specifically identified as Final Sale or non-returnable at the time of purchase

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

We do not guarantee direct exchanges because product availability may change.

If you would like a different product, size, color, or style, please contact our customer service team. When a direct exchange is unavailable, you may return the eligible item according to this policy and place a new order for the desired product.

Refunds

Once we receive your returned item, we will inspect it to determine whether it meets our return requirements.

If your return is approved, your refund will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for us to process an approved refund after the returned item has been received and inspected.

After we issue the refund, your bank, credit card company, or payment provider may require additional time to post the funds to your account. Processing times vary depending on the financial institution.

Late or Missing Refunds

If you have received confirmation that your refund was issued but have not received the funds, please first check with your bank, credit card company, or payment provider.

Financial institutions may require additional processing time before a refund appears in your account.

If you have completed these steps and still have not received your refund, please contact us at info@bkremer.com.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate your cancellation request. However, once an order has entered processing or has been shipped, we may no longer be able to cancel it.

If the order has already been shipped, you may request a return after receiving it, subject to the eligibility requirements of this policy.

Contact Us

If you have questions about a return, refund, or damaged or incorrect product, please contact us:

Bkremer

Email:
info@bkremer.com

Phone:
+1 909-295-5727

Address:
1903 E 1st St
Santa Ana, CA 92705
United States